Shipping & return
Deliveries are only possible to delivery addresses in Germany, Austria, Switzerland, Liechtenstein, Luxembourg & the Netherlands.
Vegan bowls & the food cleanse cannot be delivered to a Packstation.
Return conditions:
The shelf life of our products is very limited. If not stored properly, the products spoil very quickly. Due to this fact, the goods can no longer be sold after return. These are therefore products within the meaning of § 312g II No.2 BGB, which are perishable or whose best-before date would be quickly exceeded. Our products are therefore excluded from the right of withdrawal and cannot be returned.
Note:
Our team always endeavors to process all orders promptly and to adhere to the specified shipping time. We ask for your understanding should there be delays in individual deliveries.
Please note that we cannot influence the delivery of parcels. If there is a delay of more than 5 working days after dispatch, please contact our Happy Service Team and we will find a solution together.
Delivery
Foodkuren Germany: Monday - Thursday
Food cures Austria, Netherlands, Luxembourg: Monday - Wednesday
Food cures Switzerland & Liechtenstein: Tuesday & Thursday
Juice cures & individual Germany: Monday - Friday
Juice cures & individual Austria, Netherlands, Luxembourg: Monday - Thursday
Juice cures & individual Switzerland & Lichtenstein: Tuesday & Thursday
Standard shipping Germany:
Deliveries within Germany cost €4.95 incl. VAT. The delivery time is usually 2 working days.
Express shipping Germany:
Express deliveries within Germany cost €9.95 incl. VAT (order by 12 noon). The delivery time is usually 1 working day.
*express delivery Germany* : DPD delivery on Saturday not possible.
Free shipping Germany:
Orders from a value of 100€ are free of shipping costs within Germany (Vegan Bowls, Skyr-Drinks & food cleanse excluded). The delivery time is usually 2 working days.
Standard shipping Austria:
Deliveries to Austria cost €7.95 incl. VAT. The delivery time is usually 3 working days.
Free shipping Austria:
Orders over a value of 120€ are free of shipping costs within Austria (Vegan Bowls, Skyr-Drinks & food cleanse excluded). The delivery time is usually 3 working days.
Standard shipping Switzerland:
Deliveries to Switzerland cost 19,95CHF incl. VAT. & customs duties. The delivery time is usually 3 working days.
Free shipping Switzerland:
Orders from a value of 200CHF are free of shipping costs within Switzerland (Vegan Bowls, Skyr-Drinks & food cleanse excluded). The delivery time is usually 3 working days.
Standard shipping Netherlands:
Deliveries to the Netherlands cost €7.95 incl. VAT. The delivery time is usually 3 working days.
Free shipping Netherlands:
Orders over a value of 120€ are free of shipping costs to the Netherlands (Vegan Bowls, Skyr-Drinks & food cleanse excluded). The delivery time is usually 3 working days.
Standard shipping Luxembourg:
Deliveries to Luxembourg cost 9,95€ incl. VAT. & customs duties. The delivery time is usually 3 working days.
Free shipping Luxembourg:
Orders over a value of 200€ are free of shipping costs to Luxembourg (Vegan Bowls, Skyr drinks & food cleanse excluded). The delivery time is usually 3 working days.
Cancellation:
All our orders are forwarded very quickly to our shipping team. If you wish to cancel your order, this must be done within the first 15 minutes, otherwise the order process may already be too advanced. Please send us an e-mail to the order@livefresh.de or send us your cancellation via our contact form.