FAQ

We look forward to receiving your juice order. Only in exceptional cases is it the case that an order is not received.

What often happens is that the order confirmation in the spam folder folder. Be sure to check there!

 

Unfortunately, we cannot accept orders by phone or e-mail.

You can order our products from the comfort of your own home in our online store order. 

You can also find our products offline in selected supermarkets.

Unfortunately, it is currently not possible to schedule orders with us.

Yes, a change to the shipping address is possibleas long as your order has not yet been processed and you have not received a shipping confirmation. Please contact us for this as soon as possible by e-mail to order@livefresh.de and tell us the correct delivery address with.

Important: Ideally, the change of address should within 15 minutes of your order as the shipping process may already be too far advanced. Changes are only on working days (Mon.-Fri.) between 09:00 and 16:00 possible.

food cleanseUnfortunately not!

juice cleanseYes of course!
Enter as delivery address simply enter your Packstation as the delivery address. 

And very important: The postal number should not be forgotten. This is entered in the "Company" field.

https://support.livefresh.de/hc/en-us/requests/new

Unfortunately completed orders cannot be changed. be made.

Our products are from right of withdrawalas they are perishable goods. We ask for your understanding. 

Your order is usually prepared for shipping within 1–2 business days. Delivery then takes an additional 1–2 business days, depending on the shipping provider, whose delivery time we unfortunately cannot influence. The actual shipping time within Germany is usually 1–2 business days – for deliveries to NL, CH, or AT it is typically 3 business days.

https://support.livefresh.de/hc/en-us/requests/new

https://support.livefresh.de/hc/en-us/requests/new

If you haven’t received a shipping confirmation yet, we can usually still update the delivery address. Please contact us as soon as possible at bestellung@livefresh.de and provide us with the correct address.

However, once your package has been shipped – meaning you’ve received a shipping confirmation – it is unfortunately no longer possible to change the address, as the data has already been passed on to the shipping provider.

But don’t worry: via the tracking link in your shipping confirmation, you can choose from the following options with the delivery provider:

– Specify a drop-off location
– Delivery to a neighbor
– Pickup at a parcel shop

Note: Changes may delay delivery by one to two days.

We use dry ice to keep your order fresh and frozen.

Dry ice is condensed carbon dioxide (CO₂)
with a temperature of approx. -80 °C. It is an ideal way to keep a cool
temperature for the transportation of frozen products. In
our case, we prepare our boxes with sufficient dry ice to keep them
for at least 36 hours. Nevertheless, dry ice can be quite
dangerous and it is important to take some safety measures when handling it.
with it